paula rosa
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Organisation

About us

At Paula Rosa, we have gained our wealth of knowledge and experience through servicing the kitchen market for almost 40 years.
Originally a family-run business, we have expanded and grown to become part of an International Corporation and one of the largest manufacturers of high quality kitchen furniture.

All Paula Rosa kitchens are produced in the UK at our manufacturing plant in Storrington, West Sussex. We make a substantial and continuing investment in manufacturing plant and place high importance on quality assurance.

Paula Rosa is part of the Ballingslov Group of companies. As part of this progressive and dynamic organization, we have considerable financial stability and enjoy the strengths of research and development accessible from other parts of the Group.

Business Excellence Policy

Vision

  • Our aim is to supply a high specification, quality product delivered with an excellent service at competitive prices meeting both customer and regulatory requirements.
  • We strive to deliver 100% of our products on time, complete and free of defects. We undertake to rectify any reported failures within a timescale that will satisfy our customers.
  • As individuals and as an organisation we search for innovative ways to serve and support our customers.

We are committed to:

  • Implementing the management system, described in our Business Management System and maintaining registration to ISO9001:2000
  • Setting objectives against which performance is monitored and seeking to continually improve the effectiveness of the system.
  • Educating, training and encouraging all our employees to participate in constantly improving the way we do business.
  • Ensuring all staff are fully aware of the relevance and importance of their roles as part of the management system and the achievement of objectives.

The executive management team has appointed the Business Improvement Director as the management representative for the business management system. In this role, the Business Improvement Director has delegated responsibility and authority for

  • Ensuring that processes needed for the business management system are established, implemented and maintained.
  • Reporting to the executive management team on the performance of the business management system and any need for improvement
  • Ensuring the promotion of awareness of customer requirements throughout Paula Rosa